Instacart Reviews

Instacart has an overall rating of 2.9 based on 611 reviews. Customer feedback on Instacart is mixed: Instacart reviewers highlight positive aspects like convenience of online grocery shopping, wide selection of products, time-saving delivery options, which strongly appeal to busy individuals and families looking for efficient grocery solutions. However, Instacart is often criticized for its higher prices compared to in-store shopping, occasional delivery delays, issues with product substitutions.

2.9/5.0

611 reviews

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All Instacart Reviews (611)
janice.Tinney
April 29, 2026
"I was hoping to get a faster…"
I was hoping to get a faster response, but it ended up taking longer than I expected. The wait was a bit frustrating, and I think the overall experience would’ve been much better with quicker communication
RitaAllen_69
April 05, 2026
"Fees Are Clear, But Tips Could Be Easier to Compare"
I do appreciate that the service fees are shown upfront, but I was frustrated that comparing delivery tips wasn’t easier. It feels like something that should be more straightforward, i’d expect an apology for making that part more confusing than it needs to be
Jodi_thornhill02
March 30, 2026
"Worst Substitutions every single Time"
I swear, every time I order, they replace my stuff with the most random Junk. It doesn’t even feel close to what I picked. Super frustrating and I’m tired of dealing with it.
JessieWeisgerber
March 24, 2026
"Good idea, but the promo codes are frustrating"
I really like the idea of Instacart and it’s super convenient when it works, but the promo codes are so hit or miss. Twice I had a discount show up, then it just completely disappeared at checkout. Support did give me credits one time, which was nice, but it’s still annoying and feels kind of misleading.
JohnnyNeely_99
February 11, 2026
"Tipping Before Delivery Feels a Little Odd"
Most of my orders have been totally fine, so no real complaints there. But the whole tipping-before-delivery thing always feels kind of awkward to me. I’m sitting there thinking, okay, am I supposed to guess how the service is going to be? It would just feel a lot better if it were easier to adjust the tip afterward, once I actually know how everything went
JOHNSON
January 28, 2026
"Not many store options anymore"
So... Instacart used to have a decent amount of stores available near me, but now I’m only seeing like two options, and neither of them are places I actually shop. At this point, it doesn’t really feel worth opening the app if the store list is that limited
WELCH
January 23, 2026
"I can’t trust the tracking anymore"
Instacart’s order tracking has gotten really frustrating. One time it showed my shopper was still at the store, and then two minutes later my groceries were just sitting outside my door with no knock or anything. Another time it kept saying “delivery in 10 minutes” for almost an hour. I don’t mind waiting if it’s going to take longer, but the updates feel so inaccurate now that I don’t trust them at all. It makes it impossible to plan around the delivery
RandiRomero_26
January 23, 2026
"Thought it might be worth it, but not really"
I signed up thinking the subscription would help me save a bit, and at first I was like, okay, maybe this makes sense, but no, the fees still started adding up and the prices didn’t feel any better. I didn’t notice much value from it. Canceling it was probably the most satisfying part
hello_kim645
January 21, 2026
"Order Went Fine, Thankfully"
I’ve dealt with enough messy orders lately that I was kind of expecting something to go wrong, but this shopper actually handled everything well. Nothing dramatic, no weird issues, just a decent experience overall
GONZALEZ
January 19, 2026
"Seems safe so far"
I had to reset my password once, instacart made it easier than I expected. The email came through fast, and I also got a notice when I logged in from a new phone, which was reassuring. I guess it’s nice that they let you keep an eye on anything strange happening with your account. I’m still a little skeptical with apps that have my payment info, but so far I haven’t had any issues and it does make me feel a bit safer ordering groceries through them...
cheryl_Robinson80
January 18, 2026
"Instacart is convenient when I’m too busy..."
Instacart is convenient when I’m too busy or too tired to go to the store myself. Most of the shoppers I’ve had were nice, communicated well, and got the delivery done without any real problems, so I don’t have much to complain about there.

What drives me nuts is the payment authorization hold. They put a higher amount on my card than the actual order, and then it just sits there for a few days before clearing. I understand it’s probably for substitutions or price changes, but when you’re keeping an eye on your balance, it’s annoying and feels like wasted energy having to check it over and over. I just wish they made it more obvious upfront.
Beverly_justice79
January 13, 2026
"Canceling My Order Was a Bit Frustrating"
I ended up having to cancel my order, it took longer than I expected. Customer support did help and was polite, but the whole process felt a little messy and not as smooth as it should’ve been. I think other customers would probably appreciate clearer updates and a faster cancellation process.
theodore1972
January 11, 2026
"Produce showed up looking rough"
I got my Instacart order yesterday afternoon while I was trying to make lunch, and the produce was disappointing. The strawberries already had mold on a few of them, the lettuce was brown around the edges, and the bananas were so bruised they looked like they’d been sitting at the bottom of someone’s bag all day. Everything else in the order was fine, like the cereal and oat milk, but the fresh stuff felt like they just picked whatever was worst on the shelf. I don’t think I’ll be using Instacart for produce again.
efrainburling1347
January 03, 2026
"Everything showed up neatly packed, and somehow…"
Everything showed up neatly packed, and somehow nothing got squished, which is apparently not always a given these days. So, credit where it’s due.
hello_howard728
January 01, 2026
"Great Communication and Smooth Experience"
My shopper was really helpful and messaged me a few times about items that were out of stock, even sending pictures so I could choose replacements easily. The delivery ended up being a little later than the original time, but it wasn’t a big deal for me. Overall, I was happy with how smoothly everything went and really appreciated the good communication.
FISCHER
December 26, 2025
"Plenty of delivery times to pick from"
I really like that Instacart usually has a bunch of delivery windows open, even for the same day. It’s super helpful when I realize I forgot groceries and don’t feel like waiting until tomorrow.
MichaelRosas
December 25, 2025
"I use Instacart mostly on my…"
I use Instacart mostly on my phone, and overall it’s been a smooth experience. The app is simple to figure out, searching for items is easy, and checkout doesn’t take much effort. I also appreciate being able to review replacement options ahead of time, since it makes the order feel more dependable. Every now and then the app can run a little slow, or it’ll show items that end up being out of stock, which can be frustrating. But in my experience, it works well most of the time and is still a service I feel comfortable using.
josephcombs2288
December 24, 2025
"Missing items and strange substitutions again"
I keep having the same issue where items are missing from my order, and the replacements don’t really make sense. Compared to other stores or delivery services I’ve used, this one feels a lot less consistent. I don’t mind substitutions when they’re reasonable, but getting random swaps and still missing things is frustrating
DarrellDoby_09
December 24, 2025
"Missing item, but easy refund"
One thing was missing from my order, which was annoying because I kind of needed it, but it wasn’t the big hassle I expected. I reported it through the app and got the refund quickly, no back and forth or arguing with support. I mean, the item shouldn’t have been missing in the first place, so it’s not perfect, but since they fixed it fast I’m still okay with the experience.
SWINDELL
December 21, 2025
"Pretty convenient overall"
instacart has been good for me overall. The only thing is item availability can be kind of hit or miss. Most of my groceries were found, but a few things I really needed were out of stock. The shopper did message me about replacements, though, so that helped a lot. It’s not perfect, well, I guess nothing really is—but it still saves me time, so I’d give it 4 stars

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Instacart Q&A

I need to cancel my free trail immediately please

PedroPeterson
October 02, 2020

“Call and get a email or text confirmation it's canceled”

My instacart account and bank credit card were probably compromised on 8-6 and so far instacart has done nothing except lock my account. i have not heard from them for two days. the phone reps don't have access to relevant info, and i can't get through to any managers. this is negligence at least. any ideas how i can find out if i've been hacked?

bigtiger784
June 21, 2020

“Bottom line... they dont care... they wont help and even tho the app says someone will reach out to you they never will. Best bet to get new bank card just to be safe. Instacart rips people off and they arent going to help at all.”

Notified order late but another hour...can i cancel and get money refund?

PatrickWalker
March 17, 2020

“I have no idea but I did get a partial refund. I have no idea if you can get a full refund or not. But I planned it call tomorrow and find out”

When i attempt to email them regarding a refund owed, it does not let me submit, for 2 days now. problems any one else?

smalldog635
March 27, 2020

“I have emailed several times and told to call. Latest wait time 4 hours! Online chat still not available.”

How can i get a return phone call??????

blackzebra277
March 27, 2020

“1(888) 256-7822 was given to me by Wegmans. I've not contacted them as I was so disgusted with their service.”

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